Withdrawal notice for consumers
Akua UG (haftungsbeschränkt)
As of: November 2026
The German version of this withdrawal notice is the binding one. The English version is provided for information only; if the two differ, the German version prevails.
This withdrawal notice applies only to consumers (§ 13 BGB) who conclude a paid distance contract for the use of Akua. Businesses have no statutory right of withdrawal. Free plans and trial periods are not affected, because no payment is owed for them.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us (Akua UG (haftungsbeschränkt), Prälatenstraße 1, 83671 Benediktbeuern, telephone: +49 8857 69532, e-mail: legal@akua.dev) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we receive the notification of your withdrawal from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have informed us of your exercise of the right of withdrawal from this contract, in comparison with the full coverage of the services provided for in the contract.
Early start of performance and expiry of the right of withdrawal
Akua is a digital service that we can provide immediately after the contract is concluded. If you expressly request that we begin providing it before the withdrawal period has expired (e.g. by a confirmation in the order process), the following applies:
- If you withdraw after that, you pay us the proportionate amount for the service provided up to that point, as set out in the section “Consequences of withdrawal” (§ 357a BGB).
- Once we have fully performed the service, your right of withdrawal expires if, before performance began, you expressly agreed and confirmed that you lose your right of withdrawal upon full performance of the contract by us (§ 356 (4) BGB).
- If the contract concerns digital content that is not supplied on a tangible medium, your right of withdrawal expires as soon as we have begun performance, after you have expressly agreed, have confirmed that you are aware of losing your right of withdrawal, and we have provided you with the confirmation of the contract on a durable medium (§ 356 (5) BGB).
Model withdrawal form
(If you want to withdraw from the contract, please fill in this form and send it back.)
- To Akua UG (haftungsbeschränkt), Prälatenstraße 1, 83671 Benediktbeuern, e-mail: legal@akua.dev:
- I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.